MURAL Customer Review

Mural is a great tool, depending on exactly what you're looking for. It is a great real-time collaboration tool. It is compatible with most devices (most Androids), solid integrations with other office tools, good security, and relatively easy to use.

For me, personally, it's just too disorganized to really love it or feel comfortable using it regularly. While they offer a great variety of templates, since you can only add sticky notes, text, or draw it just lacks necessary structure for me, especially in regards to agile processes.

Mural offers email, phone, and chat as options to contact their customer support. They offer priority support depending the subscription plan that you select. Obviously, no guarantee for how quickly you'll get an answer, but with an option like support chat, one would believe that it would be relatively quickly.

They also provide a community of consultants and a learning guide as ways to get an answer for what you're looking for and gain the most out of the tool. 

Mural offers comprehensive pricing plans, a starter, plus, and enterprise plan option. The plans are limited by the number of users. In the starter plan, a maximum of 50 people can be added. The plus plan must have at least 10 people on the platform for your team. Regardless, there's unlimited boards. The main added benefit in increasing your plan is 1. if you have a large team 2. if you're a team of 10+ and looking for priority support or would like to have outside guests access your boards. For the full pricing breakdown, you can check this page out.

The biggest bummer about Mural's pricing, although relatively fair, is that there's no free version. There's a free trial, which is nice, but some competitors such as Miro offer an actual free version of the tool. 

Mural offers a fair number of integrations. You can see the full list, here. They integrate with Jira and GitHub for simplicity for the dev team. They integrate with Slack, OneDrive, Microsoft Teams, and Google Calendar. Unfortunately, doesn't appear that they offer full integration with GSuite, so depending on what you're looking for that is a bummer. They definitely integrate more so with Microsoft Office products, so if you are a Microsoft user, then that's a major plus. 

Mural is less geared towards agile functionality than some of similar tools, such as Miro. Mural offers a few templates that try to assist in the sprint process, such as a design sprint planning template. They do offer templates for retrospectives and team standup meetings, and you can view the full list of templates offered here. Again, my biggest complaint with Mural is I get tired of looking at sticky notes. I need a little more structure and organization to my board than writing, free text, and post-its.

Mural is compatible with all browser types, including Firefox, Chrome, Edge, Safari, and IE. Mural is mobile and tablet friendly via the app for iOS devices. Currently, Mural is not available for Android devices, it would have to be operated through Chrome on your mobile device. For a full list of available requirements, you can view here. 

Mural's privacy policy is pretty standard, a little less user friendly than others that I have seen. You can read the full statement, here. Mural discloses the information that they collect, how they collect it, and how it's used. They are a little more vague with the third-parties that your data may be shared with, which is a slightly concerning, or I at least wish that they disclosed more detail with that. 

Mural is Privacy Shield Framework certified, SO2 compliant, and GDPR compliant among other certifications. You can view Mural's entire security white page, here. Mural protects your data with 256 AE encryption, and received an A+ score on the Qualys SSL server test. 

Mural offers a variety of different template setups, including partner templates with companies such as LUMA Institution and ETCH Sprints as well as Mural's own templates. Mural offers white boarding and sticky notes to use in templates. They also offer templates for customer journey or road mapping. While there's a great availability of templates, I personally find them a little messy since all you can really do it draw, add a sticky, or plain text within Mural. For a full list of the templates that Mural offers, view here. 

Mural has solid real-time collaborating features. You can visibly see where someone's cursor is on your screen and what actions they're doing while you could be doing something completely different. You can whiteboard/draw on your templates. You can comment and tag coworkers in those comments. Personally, I just find Mural to be a bit messy than other visual collaboration tools. I know that may defeat the purpose of a tool like this, but my brain is too left for me to handle that type of clutter.